Política de envío

Pawnests Shipping Policy

At Pawnests, we strive to deliver your luxury pet accessories with care and efficiency. Below you will find the details of our shipping rates, timelines, and procedures.

1. Shipping Rates & Incentives

We offer straightforward shipping costs to make your shopping experience as seamless as

For all  Standard Shipping we offer free shipping

2. Processing & Delivery Timelines

Please note that the total time to receive your order includes both Processing Time and Shipping Time.

  • Order Processing Time: 1 to 7 business days.

    • This includes order verification, quality checks, and packaging. You will receive a notification once your order has been handed over to the carrier.

  • Estimated Shipping Time: 1 to 3 business days.

    • Delivery times may vary depending on your location and local postal services.

Total Estimated Lead Time: 4 to 15 business days from the moment of purchase.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information usually becomes active within 24–48 hours of shipment.

4. Customs, Duties, and Taxes

Pawnests is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, VAT, or import duties).

5. Important: Inspection Upon Arrival

To maintain our quality standards and align with our refund policy, please inspect your package immediately upon delivery.

  • If your item is defective or damaged during transit, you must contact us at Customers-care@pawnests.com within a maximum of 7 days from the date of delivery.

  • Please provide clear photos or videos of the damage and the packaging to help us process your claim quickly.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for items shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for the additional shipping costs to resend the item.

7. Contact Us

For any questions regarding your shipment or to check on an order status, please reach out to our support team: Email: Customers-care@pawnests.com